At Trendevo, we want every customer to feel confident when shopping with us. For domestic UAE orders, we accept returns within fourteen (14) days from the date of delivery. Once this period has passed, we unfortunately cannot offer a refund or exchange. To qualify for a return, the item must be unused, unworn, and returned in the same condition in which it was received. It must include the original packaging, tags, barcodes, and protective coverings intact. Clothing should be folded neatly, and all branded packaging, such as ziplock bags, must be returned as well.
Certain products are non-returnable for health, hygiene, or safety reasons. These include personal care products such as soaps, cosmetics, skincare items, and face masks, as well as intimate or sanitary goods including undergarments and lingerie. Perishable goods, hazardous items, digital products, and e-gift cards are also not eligible for return or refund.
To initiate a return, customers are required to complete the return request form available on our website. Our support team will review the claim and provide instructions for the next steps, including courier arrangements where applicable. When contacting us, please always include your order number and a clear reason for the return.
Once the item has been received at our UAE warehouse, please allow up to seven (7) business days for our team to inspect and process the return. If approved, a confirmation email will be sent, and the refund will be credited to your original method of payment within five (5) to ten (10) business days. For returns due to defective or incorrect items, Trendevo will cover the cost of shipping. For all other returns, including change-of-mind, customers are responsible for the shipping charges.
Our goal is to make the return process smooth, transparent, and fair, ensuring that every customer’s shopping experience with Trendevo remains reliable and enjoyable. For any questions, please contact our support team at support@trendevo.ae

For international customers, Trendevo accepts returns within fourteen (14) days from the date of delivery. After this period, we are unable to offer a refund or exchange. To be eligible, returned products must be unused, unworn, and in their original condition, including all tags, packaging, and protective covers. Items that are damaged, altered, or missing key elements such as labels or barcodes cannot be accepted.
All fees related to international returns, including shipping charges, customs duties, and any applicable taxes, remain the sole responsibility of the customer. Once a return request is submitted through the return form available on our website, our support team will review the claim and provide further instructions along with an unpaid return label if the request is approved.
After the item has been received at our designated warehouse, please allow up to seven (7) business days for inspection and processing. Approved refunds will be issued to the original payment method within five (5) to ten (10) business days. Please note that shipping fees, customs duties, and handling costs are non-refundable.
For further assistance or clarification on international returns, our support team is available at support@trendevo.ae

Once your return has been received and inspected, our team will notify you by email to confirm its arrival. You will also be informed of whether your refund request has been approved or declined. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow between two (2) and seven (7) business days for the funds to appear in your account once you have received our confirmation email.
If you believe an item is missing from your order, we recommend carefully checking the packaging first, as smaller items may sometimes be tucked inside protective wrapping or boxed separately. In certain cases, items may be shipped in multiple parcels, each with its own tracking number. If, after checking, you still find that an item is missing, please contact our support team at support@trendevo.ae

If you believe an item is missing from your order, we recommend carefully checking the packaging first, as smaller items may sometimes be tucked inside protective wrapping or boxed separately. In certain cases, items may be shipped in multiple parcels, each with its own tracking number. If, after checking, you still find that an item is missing, please contact our support team at support@trendevo.ae
within fourteen (14) days of receiving your order. Include photos of the shipping label and packaging, along with your order number and a short description of the issue, and our team will assist you with the next steps. Unfortunately, claims made after fourteen days cannot be accommodated.
Please note that Trendevo is not liable for lost or stolen packages once delivery has been confirmed by the courier. If your tracking number shows the order has been successfully delivered to the address provided at checkout, we cannot be held responsible for misplaced parcels. In such situations, refunds cannot be issued, though our support team will do their best to guide you through possible solutions.
As for cancellations or amendments, our warehouse processes orders quickly during working days, which means changes such as delivery address, payment method, or shipping option cannot usually be made once your order has been placed. For orders placed during weekends or UAE public holidays, it may still be possible to cancel within twenty-four (24) hours if notified promptly. In such cases, customers may cancel and place a new order with the updated details.